Terms and Conditions / Delivery
While every effort is made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Slight variations can also be dependent on calibration of individual screens.
We shall not be liable to any person for loss or damage which may arise from not receiving the order on a specified day.
£4.95 – Delivery is only £4.95 no matter how much you order.
What is a returns policy?
We want you to be delighted with your purchase but if you are not don’t worry, you can return any item within 28 days of receipt as long as it is unused and in its original packaging.
We will be happy to exchange the item for a replacement or to make a refund which will be refunded via PayPal. We are not able to refund any postage charges but we will send any exchange items free of postage charges.
How do I return something?
You may send your return by post. It would really help us in if you could give a reason why they were not suitable. Please let us know whether you require an exchange or a refund and always include a daytime telephone number and your email address in case we need to contact you about the return. Please include a letter giving your name, address, email address and daytime telephone number plus a note of what you are returning and why, and whether you want a refund or exchange for another product.
Make sure your items are securely wrapped and send your return to:
101, Lidget Street
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received to the above address. Items lost in transit will not be treated as returned.
Oh no it’s faulty what should I do?
We are always very disappointed when your order does not arrive in one piece however if you have identified the fault within 28 days of purchase, then you can return the item for exchange or refund. We will refund any postage on a faulty item.
If a fault develops outside of the 28 day return period, or the item is difficult to package and return, contact us on 01484 462327 (Tuesday – Wednesday 10.00am to 3.00pm, Thursday – Friday 10.00am to 5pm, Saturday 10.00am to 4.30pm) or by email on firstname.lastname@example.org before you return the item so we can discuss the fault with you and agree the best way forward. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.
How do I arrange an exchange?
If the product you require is still available, we will exchange it for you. If the new item you require costs less than the one you have returned, we will refund you the difference. If it costs more than the one you have returned, we will need to take an additional payment from you before we can send you the item. Please make sure you give us a daytime telephone number or your email address so we can contact you.
How do I return furniture?
Please contact us on 01484 462327 (Tuesday – Friday 10.00am to 5pm, or by email on email@example.com within 28 days of delivery to discuss the return of furniture items as we cannot accept the return of items that have been used or damaged since we delivered them. The item will need to be re-wrapped in the original packaging and we will need to make arrangements with you to collect it. There will be a charge for collection, unless the item is faulty.
Can I return an item I received as a gift?
An item that was received as a gift can be returned for an exchange or gift vouchers. An email will be sent to the person who made the original purchase when the exchange is completed. Refunds can only be made to the original pay-pal account on which the gift was purchased.
How long will it take to deal with my return?
Once your parcel has been received by our team it can take up to 10 working days to fulfil your request. Returns are dealt with in the order in which they are received so returns sent by Recorded Delivery may reach us more quickly but do not progress more quickly through the process. When we have dealt with your parcel, we will confirm this to you by email, assuming you have given us your email address.
If, after sending your return to us, you have not received our email confirmation within 10 working days, please contact us on 01484 462327 so we can investigate.
CANCELLATIONS AND AMENDMENTS
Unfortunately, once an order has been placed, we are unable to cancel it, or make any changes to it. If you do change your mind, please wait to receive the parcel and return it back to us using the procedure above.